Loading...

Continental Western Corporation

Your Global Supply Leader

1-800-292-7717

CWC-We Do That
   

Frequently Asked Questions


The below section addresses common questions we receive from our customers. If we were not able to answer your question here, please contact us at info@cwestern.com.

+

What forms of payment are accepted?

CWC accepts Visa MasterCard and American Express as well as personal, corporate and cashier's checks. Checks can be sent to:

Continental Western Corporation
Corporate/Accounting
PO Box 2418
San Leandro, CA, 94577
+

Is there a minimum order?

CWC does not require a minimum dollar amount for orders. The minimum quantity required for purchase varies between items.
+

Does the website charge tax?

By state law, CWC must have a properly executed exemption certificate from all customers claiming sales tax exemption. Without this certificate, CWC must charge sales tax in the following states:

CaliforniaColorado
LouisianaTexas
Washington

If a customer qualifies for a sales tax exemption in any of the listed states, they will need to complete the sales tax exemption certificate, or other state approved form, and fax it to CWC's accounting department at 510-352-3193. At this time, CWC cannot accept online submission of sales tax exemption certificates as they require a physical signature.

After we receive the completed exemption certificate, we will update the account. If the exemption certificate received is incomplete, a CWC representative will contact the customer with the details needed to complete the certificate.

Please don't hesitate to contact a CWC representative at info@cwestern.com or (800) 292-7717. We are available Monday - Friday, 8:00 a.m. to 5 p.m. PST and will respond promptly to your issue.

For additional information, please reference the state's Department of Revenue website.

+

Can I include a PO number?

The purchase order field is available for use during checkout. To add a purchase order to a previous order, or if you have questions, call 1-800-292-7717.

+

Is ordering secure?

CWC works continually to ensure all of its customers have a secure web ordering experience. We employ a number of measures to keep sensitive information safe. While online, CWC uses Network Solutions SSL encryption to protect account and credit card information. Offline, we store all information in secure databases that are only accessible by authorized employees. For more information, please refer to our Privacy Policy. To maintain security, we ask that customers never share their password and remember to log out of their CWC account and exit their browser.

+

Where is CWC located?

Corporate Headquarters

2855 Miller Street San Leandro, CA, 94577 800-900-8704

Distribution/Shipping Centers

Seattle
1232 Andover Park West
Tukwila, WA, 98188
1-800-492-7673
Portland
12021 NE Erin Way
Portland, OR, 97220
1-800-553-5879
Los Angeles
10818 Bloomfield Avenue
Santa Fe Springs, CA, 90670
1-800-577-3454
Denver
11155 E. 47th Avenue
Denver, CO, 80239
1-877-542-7673
Houston
1003 Medina Street
Houston, TX, 77012
1-877-664-0347
New Orleans
5980 Jefferson Hwy
Jefferson, LA, 70123
1-800-843-0855
Chicago
150 S. Church Street
Addison, IL 60101
1-630-834-8393
+

Where can I find employment information?

CWC is continually seeking bright, talented employees. We offer competitive compensation, a full benefits package and the chance to work for a successful, growing company.

We'll regularly post information to this website about opportunities at our seven locations across North America. Apply directly online or call us at 1-800-292-7177 to enquire about working for your global supply leader.

CWC is an Equal Opportunity Employer.

+

What is CWC's privacy policy?

Continental Western Corporation respects and values the privacy of any visitor to this website. As such, CWC maintains the following privacy policy.

First, CWC does not sell, rent or trade personal information to third parties. Any information we collect or receive online is stored securely and used internally by CWC in the course of normal operations. These operations include but are not limited to: processing orders, responding to customer service issues and verifying site functionality.

We also securely store information to allow customers to maintain personal accounts on our website to expedite ordering time and ensure a smooth customer experience. If at any time a customer wishes to have their account deleted or their information removed from our database, they may do so by emailing us at info@cwestern.com or by calling 1-800-292-7177.

In the future, CWC may update this policy to reflect new practices. These changes will be posted to the website and users are invited to offer feedback to this policy at any time. Google Site Stats-learn more >

+

What are the hours of operation?

Purchases can be made from the CWC website 24 hours a day, seven days a week and will be automatically processed.

CWC's distribution and shipping centers are open from 8 a.m. to 5 p.m. in their respective local times. Web orders placed before 2 p.m. will ship same business day in most cases.

+

How do I register or open a new account?

Creating an account on this website is quick and easy. Simply go to this page, fill out the required fields and click "Register Now." For assistance or help with any part of this process, please feel free to contact us via email at info@cwestern.com or by calling us at 1-800-292-7717.

+

How do I change company or personal information?

CWC is happy to assist customers in updating or otherwise changing the company or personal information that they store with us. These changes can be made by logging into your account or by contacting us.

+

How can I be removed from CWC's mailing list?

Current federal regulations require that CWC maintain an opt-out list in order for us to send out emails about special offers and other promotions we may be doing. As such, if you sign up to receive emails from us, please feel free at any time thereafter to request to be removed from our list.

To be removed, please email us at info@cwestern.com or call us at 1-800-292-7717. Please make sure to provide your full name and email address when you call so that we know who to remove from our system.

+

How do I get my password or retrieve it if I forget it?

New customers receive their password upon placing their first order. Forgotten passwords can be retrieved by emailing us. Please call 1-800-292-7717 for further assistance.

+

How do I track my order?

CWC offers simple, personalized order tracking. Just provide your PO number to us via phone or email and one of our representatives will get back to you promptly.

+

What is CWC's policy on returning merchandise?

CWC allows customers to return items within 30 days of purchase for a refund. Customers are responsible for paying any charges to ship their cancelled orders to CWC.

In certain cases, CWC can also repair damaged or defective items. For further instructions, email us at info@cwestern.com or call 1-800-292-7177.

+

Does CWC offer drop shipments?

CWC does not offer drop shipments. We do this to protect customers against fraudulent purchases and other misuse of our system.